Returns and Refunds Policy

This policy explains how to return an order placed on breathe-plus.com and when you will be refunded. It forms part of our Terms and Conditions. The Site is operated by Algoclick Ltd, 14 Devonshire Square, London, EC2M 4YT, United Kingdom.

Your 14-day right to cancel

If you are a consumer in the UK or EU you have the right to cancel your order within 14 days of receiving it, without giving a reason.

Because nasal strips are hygiene products, this right does not apply once the sealed carton has been opened, except where the product is faulty. Unopened cartons in their original packaging can be returned in full.

How to start a return

Email hello@breathe-plus.com with your order number and tell us you wish to cancel or return. You do not need to use a form or wait for approval — telling us simply lets us expect the parcel and refund you without delay.

Once you have told us, send the goods back within 14 days to:

Breathe+ Returns
3 Farm Walk
London
NW11 7TP
United Kingdom

Please write your order number on the outside of the parcel or include it inside. We recommend using a tracked service and keeping your proof of postage: until the parcel reaches us the goods are still your responsibility.

When you get your money back

We refund the product price within 14 days of receiving the returned goods. If you return a whole order we also refund standard shipping. Refunds are issued to the original payment method through Stripe; we do not offer store credit in place of a refund.

We do not charge a restocking fee. The return window runs from the day your order is delivered, and applies to every item sold on breathe-plus.com.

Who pays for return postage

You are responsible for the cost of returning the goods to us. If you change your mind and cancel, the return postage is paid by you. We do not provide a prepaid label and we cannot arrange collection, so please choose a service you are comfortable paying for.

The only exception is where the fault is ours: if the product is faulty, damaged on arrival, not as described, or we sent the wrong item, we cover reasonable return postage. Contact us before sending it back and we will tell you how to claim the cost.

Returns are accepted by post only. We do not operate a shop or a drop-off point, and we cannot accept returns in person.

Faulty or damaged products

Nothing in this policy affects your statutory rights. If a product is faulty, damaged on arrival, or not as described, contact us within 30 days of delivery and we will replace it or refund you, including reasonable return costs.

Orders we cancel

We may refuse or cancel an order before dispatch, for example if an item is out of stock, if there is a pricing or description error, or if payment cannot be verified. If that happens we refund any amount already paid in full.

Contact

Email: hello@breathe-plus.com
Telephone: +44 7496 880281

Registered office (not the returns address): Algoclick Ltd, C/O Tax Advisory Partnership, 14 Devonshire Square, London, EC2M 4YT, United Kingdom. Registered in England and Wales, company number 13263206 · VAT GB397922048.
Please send returns to the address above, not to the registered office.